Return Policy

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. 

The product can be returned or exchanged in the following cases only:

The product is different from what was mentioned on the website. A defective/damaged product has been received.

How does MH-SHOP process returns?

You are always welcome to exchange or refund any item(s) purchased online within 3 days of receiving your product, provided the product is faulty or different from what was ordered originally. Once the issue is deemed valid our Returns Team will share a Consignment Number with you through which you can return your product along with the Company’s packing i.e. Flyer and the Box to your nearest Courier Centre.

Accessories

While most of our accessories come with 6 month to 1-year Warranty, some return duration may vary. For information about cases in which we accept returns based on the warranty please see below.

Earbuds

We accept returns for earbuds in the following cases:

• Battery issue
• Connectivity Issue
• Physically Damaged
• Repacked
• Buds not working

Smart Watches

We accept returns for Smart Watches in the following cases:

• Battery issue
• Display Issues
• Physically Damaged
• Repacked
• Physical damage